Because every treat is baked with love, time, and care, we’ve created a few simple policies to keep things running smoothly for everyone.

Order Changes

We know plans can change!
If you need to adjust your order — design, quantity or pickup/delivery details — please let us know at least 72 hours before your scheduled fulfillment date.


We’ll always do our best to accommodate updates within reason, but changes made after that window may not be possible due to prep work and ingredient commitments.

Policies

Pickup, Delivery & Shipping

  • Pickup: Orders can be picked up in Raleigh, NC at your scheduled time.

  • Local Delivery: Available for an additional fee within our service area. Please ensure someone is available to receive your order — we’re not responsible for items left unattended.

  • NC Shipping: We carefully package all items, but once shipped, Humbly Baked is not responsible for carrier delays or handling damage.

Event & Custom Orders

We love helping make your celebrations sweet!
For custom or event orders, we recommend placing your order 2 weeks in advance to secure your date.


Please note that we do not accept orders with holiday, fraternity/sorority, vulgar, or sexually suggestive themes.

Need Help?

If you have any questions about your order or need assistance, please email us at cherie.ashe@humblybaked.com or message us directly through our website or social media.
We’re always happy to chat and find a solution that leaves you smiling. 🩷

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Cancellations

Each item is made fresh to order, so we kindly ask for at least 5 days (120 hours) notice to cancel without penalty.

  • Cancellations made 5+ days in advance: Full refund.

  • Cancellations made within 5 days: Unfortunately, we can’t offer a refund, as ingredients and time have already been allocated for your order.

If you need to cancel, please reach out as soon as possible — we’ll review every request individually and try to find a fair solution.

Refunds & Replacements

Because our desserts are perishable and custom-made, all sales are final once production begins. However, we want every customer to be thrilled with their order!

If something doesn’t look or taste right, please contact us within 12 hours of receiving your order and include photos.
We’ll make it right by offering one of the following, depending on the situation:

  • A replacement item

  • A partial or full refund

  • A store credit for a future order

We’re happy to help in cases where:

  • You received the wrong item or flavor

  • A product arrived damaged or incomplete

  • There’s a clear error on our end

We’re not able to offer refunds for:

  • Changes of mind after pickup/delivery

  • Damage that occurs after you’ve accepted the order (such as during transport, improper storage, or outdoor heat exposure)

  • Minor color or design variations — every treat is handmade and unique!